Privacy Policy

Clientora ("Clientora", "we", "us") provides an AI customer-assistant platform that lets a business connect its messaging channels (Facebook Messenger, Instagram, WhatsApp, Viber) so that an AI assistant can automatically reply to that business's customers. This policy explains what we collect and how we use it.

Clientora is operated by Ideal Dev SH.P.K., a company registered in Kosovo (business number 812388933), with its registered office at 2 Nëntori, Prishtinë, Kosovo.

Who is responsible for your data

When you message a business that uses Clientora, that business is the controller of your personal data; Clientora processes it on the business's behalf to generate replies.

Information we process

• Messages & conversation content exchanged between a customer and the connected business page/number, plus the channel and the channel-specific user id (e.g. a Page-scoped ID, phone number, or Viber id) needed to deliver the reply.
• Channel connection data a business provides to connect a channel — e.g. Facebook/Instagram Page access tokens, WhatsApp tokens, or Viber tokens. These are stored encrypted and used only to receive and send messages on that channel.
• Knowledge base contenta business adds (offers, FAQs, uploaded documents, or text imported from the business's own website) used to ground the assistant's answers.
• Account data for business users of the dashboard: name, email, password (hashed).
• Usage metrics such as message counts and token/cost totals.

How we use information

• To receive inbound messages and generate and send automated replies.
• To retrieve the relevant knowledge-base entries that inform each reply.
• To operate, secure, and support the service and enforce per-business usage limits.

Sub-processors & sharing

To generate replies we send the conversation context and relevant knowledge-base text to OpenAI (our AI model provider). We exchange messages with the platforms a business connects (Meta — Messenger/Instagram/WhatsApp — and Viber). Our infrastructure runs on Amazon Web Services. We do not sell personal data.

Retention

Messages and knowledge-base content are retained while the business's account is active and deleted on request or when the account/channel is removed. Encrypted channel credentials are deleted when a channel is disconnected.

Your rights & data deletion

You can request access to or deletion of your data. See our Data Deletion instructions, or contact us at the address below.

Contact

For any privacy request, email ideal.racii@gmail.com.