Channels
Channels and capabilities
This page states plainly what the Clientora assistant does on each channel, and the limits each platform sets. We publish it so you know exactly what you are buying before you sign up.
Across every channel the assistant does one thing: it answers messages your customers send you, using your own content. We never use those messages for advertising and we never sell data.
Last updated: 20 July 2026
Website chat
An AI assistant embedded on your website that answers visitors instantly, 24/7, trained on your own content. The chat bubble carries your logo, not ours.
Good to know
- Replies to visitors who start a conversation; it cannot message someone who has left the site.
Forward your support inbox and the assistant answers every email that arrives, in the same thread, from your own address once your domain is verified.
Good to know
- You set up one forward from your existing inbox; we never ask for your mailbox password.
- Automated mail, out of office replies and bounces are detected and never answered, so no reply loops.
Viber
Connect a Viber bot so the assistant answers customers, and send offers to your subscribers.
Good to know
- Offers reach only people who have messaged your bot, never a purchased or imported list.
- Replying to a customer is free; business initiated promotional broadcasts are charged by Viber.
Telegram
Connect a Telegram bot so the assistant answers anyone who messages it. Set up in minutes: you create the bot, paste one token, and it is live.
Good to know
- Customers reach you by starting a chat with your bot; it cannot message someone who never has.
- There is no time limit on replying, unlike Messenger, Instagram and WhatsApp.
Connect a WhatsApp Business number so the assistant receives and answers customer messages.
Good to know
- Replies are sent inside WhatsApp's 24 hour customer service window.
- Messaging a customer outside that window requires a message template approved by Meta.
Facebook Messenger
Connect a Facebook Page so the assistant answers people who message the Page.
Good to know
- Replies are sent inside Meta's 24 hour standard messaging window.
- We do not post to your Page or read anything beyond messages sent to it.
Connect an Instagram professional account so the assistant answers direct messages.
Good to know
- Replies are sent inside Instagram's 24 hour messaging window.
- We do not publish posts, stories or comments, and we do not read your feed.
Messaging windows, in plain language
Messenger, Instagram and WhatsApp only allow a business to message a person within 24 hoursof that person's last message. Clientora respects this: older contacts are excluded automatically, so you can never accidentally message someone you are not allowed to. Viber and Telegram have no such window, but they still only let you message people who started a chat with you. Email has no window at all, because replying to a month old thread is normal.
Your data
Read the Privacy Policy for what we process and why, the Terms of Service, or request deletion any time via Data Deletion.
Questions
If anything here is unclear, contact us at info@clientora.tech.